Return & Refund Policy

We hope that you’ll love everything you ordered from urbaneinteriordesigns . But if you are not satisfied, you can return or exchange it within 30 days from the delivered date.

Note: We aren’t able to accept returns or exchanges unless they have been authorized by our Customer Support team at support@urbaneinteriordesigns.com. We do not accept returned items that were sent back directly without notifying us first. If you want to return or exchange, please contact us to provide your Order Number and state the reason. After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

How can customers Return their products?
Customers must return their product

In the store
or
By Mail

Will I pay for return shipping?
No Cost for Return Shipping

What’s your restocking fee?
No Restocking Fees

Order Cancellation

  1. For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
  2. We will NOT accept an order cancellation request if the orders have been shipped. Please apply for a return after receiving the package.
  3. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Return/Exchange Process

  1. Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.
  2. Return shipping fees are Free of cost.
  3. We’ll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Note: All return/exchange items must be returned New, unworn, undamaged, unwashed, and with all the original labels attached to the original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at support@urbaneinteriordesigns.  Thank you

For More Information
Support 24/7-

  • Email: support@urbaneinteriordesigns.com
  • Address: 4522 NW 60th st, Coconut Creek, Florida 33073, United States
  • Phone: + 1 (561) 325-9493
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)   (United States)