Shipping, Delivery, Returns, Cancellations & More

How Much Does Shipping Cost?

We offer free shipping on most orders over $75.00. Orders that do not meet the $75.00 threshold are charged a $9.99 flat rate shipping fee. There are select product exclusions (unusually large or bulky items) that do carry associated shipping or handling charges. Certain manufacturers require that we, as an authorized dealer, pass along specific shipping costs to the customer as well. In these cases, the total shipping charges are clearly identified on the product page or during checkout. For select products, upgraded delivery options may be available for purchase during checkout.

When Will My Order Ship?

We search the world to bring you the best assortment in modern design. We commit to giving you as much information as possible every step of the way during your order process and while you wait for your order to arrive.

  • Each product has a general availability message on our website, indicating the expected ship date. If the message is not available then products ship within 48 hours.
  • After your order has been placed on our website, or over the phone, our customer service team will send you an email confirming the expected ship date within 24-48 hours.
  • When your order ships, you will receive an email from us with specific carrier and tracking information.
  • If your order ships via a freight company, the carrier will contact you directly to schedule delivery.

If, at any point along the way, you need more information please don’t hesitate to call our customer service team at 1-888-224-4106.

How Will My Order Ship And How Long Will It Take To Get To Me?

We will ship your order the fastest, most reliable way possible to ensure your purchase arrives ready for you to enjoy. Each item on our site has predetermined shipping methods based on the specific characteristics of the product, and our years of experience in shipping these items successfully.

We offer two main delivery methods:

  • Small parcel items ship via UPS, FedEx or USPS and generally take 1-10 business days to arrive. *Please note: The vast majority of our items ship with no signature required, but this is always done at the discretion of the delivery driver.
  • Larger freight items ship via truck with curbside service and generally take 1-2 weeks to arrive. *With this self-service delivery option, the truck driver will pull up to the curb in front of your home or building. Once the driver has unloaded the items from the truck, you’ll need to move the goods inside your home.

 
Shipping FAQ’s

What If I Live In Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands?

For these locations, additional shipping fees may apply. Our customer service team will confirm any such fees 24-48 hours after your order is placed, and will not finalize your order until you accept the final terms. Please note that, for orders to Puerto Rico or the U.S. Virgin Islands, we will be able to quote the shipping costs only and local taxes and duties may still apply.

Will You Ship To My PO Box?

We will ship to your P.O. Box. Please note that this may incur additional fees.

What If I Need To Ship To Multiple Addresses?

Please contact our customer service team and they will assist you with your specific needs.

What If I Need To Send a Message Regarding a Vacation-hold or Do-not-ship before Requirements?

Please contact our customer service team immediately upon order placement, so that we can assist you with the appropriate arrangements.

What If My Order Arrives Damaged?

If by some chance, your item was damaged during transit, please contact our customer service team.

How Much Time Do I Have to Inspect My Package For Damage?

It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact our customer service team within 24 hours of delivery.

Returns, Cancellations, Damages, Defective Products & Warranties

Returns

We want you to love your purchase. Urbane Interior Designs, Inc. accepts returns on a vast majority of our products within 14 days of receipt, unless otherwise noted on the product page. Contact our customer service team to initiate a return merchandise authorization (RMA). You are responsible for shipping the product back to us and we will credit your account within 10 days of receiving and inspecting the product in our warehouse, less a deduction for the price of outbound shipping. To ensure it arrives safely, we highly recommend you return the product via the shipping method/carrier we used to send it to you. You must initiate shipment within 10 days of receipt of the RMA#.

Items marked “Non-returnable” may not be cancelled or returned. Custom or Made-to-Order items, imported items, and certain large volume orders are also non-cancellable and non-returnable.

Cancellations

Once we receive your order we get to work on it right away. If you need to cancel your order, you may do so within 24 hours. If you have any additional questions or concerns, please call our customer service team.

Damages

Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our customer service team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.

Defective Products

Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 30 days of receiving your order.

Warranties

Most of our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties.

Urbane Interior Designs, Inc. and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from Urbane Interior Designs, Inc. damages resulting from use of or reliance on the information present, even if Urbane Interior Designs, Inc. or its suppliers have been advised of the possibility of such damages.

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